Supportbench

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set.

This version of the Android app includes:

• View and update cases including all of the fields

• View all of your teams cases

• View queues and your work queues

• View recent items

• Create new cases

• Attach new activities to cases including tasks

• Upload and view attachments on cases

• Take a picture and attach it to a case

• View the details of your tickets including comments with rich text and inline images

• Forward cases to other agents

Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.