Call Center Calc

Call Center Calc (C3) is a free mobile app for call centers calculations.

This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing related calculations:

· Agent Count (Staff)

· Average delay

· Service level

· Agent occupancy

· Number of trunks

· Blockage probability