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Call Center Calc (C3) is a free mobile app for call centers calculations.
This app will help call center managers to perform on-the-fly staffing related calculations. Currently there are 7 types of calculators in 14 languages. The app uses Erlang formula to perform the following staffing related calculations:
· Agent Count (Staff)
· Average delay
· Service level
· Agent occupancy
· Number of trunks
· Blockage probability
What's New in the Latest Version 1.0
Last updated on Oct 20, 2015
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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Call Center Calc
1.0 by Muneeb Ahmad
Oct 20, 2015