ezMobile

Mobile support

ezHelp's Mobile Support - ezMobile' is a mobile support solution that allows customer support representatives to share their screen with customers' Android devices and resolve issues on Android devices in real-time.

With ezMobile, you can always be there to support your customers' Android devices. Start your mobile remote support service with ezMobile now.

* For Samsung, LG, and SONY Android device users, please install the manufacturer's dedicated application.

[Main Features]

1. Screen Sharing

-Customer support representatives can screen-share your mobile device screen in real-time to resolve issues.

2. Live Chat

-Allows users and support representatives to chat in real time.

3. file transfer

- Users and support agents can transfer files in both directions.

(However, the customer's device can only access the download folder - comply with Android policy)

4. Drawing

- The customer support representative can use the drawing tool to display a picture on the user's device screen.

[How to use]

Step1. Install and run 'ezMobile' from Google Play.

Step2. Enter the access code (6 digits) provided by the representative and touch the OK button.

Step3. The representative will perform mobile support.

Step4. End the support service.

Access Permissions

Phone - Used to show phone status and application list, etc.

Storage - Used to transfer files

Screenshot - to share screenshots with the agent

Location - to get network-based location information.

=== === AccessibilityService API Usage Notice ===

'ezMobile-Remote Support' uses the AccessibilityService API as a way to support the interaction between a device with EZMobile installed and a customer support representative for the functions specified in the following items.

AccessibilityService API is used to support the interaction between a customer support representative and a device with ezMobile installed for the functions specified in the following items.

If a customer cannot understand and use the app's services normally, or cannot utilize the app's touch normally due to a disability, etc.

It is used for the role of performing the touch of the representative after the customer's consent.

'ezMobile-Remote Support' does not collect any personal information other than for the purpose of the above functions using the Accessibility Service API.

* Homepage and customer support

Homepage : https://www.ezhelp.co.kr

Customer Support : 1544-1405

(Weekdays: 10 am ~ 6 pm, closed on Saturdays, Sundays, and holidays)