Fedchat Brokers

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As an Intermediary of Fedhealth Medical Scheme you are able to download Fedchat Brokers and have the ability to chat online, in real time, with a Service Centre consultant by using this instant messenger as the tool for communication.

You are able to:

• Clarify simple enquiries without calling the call center or sending emails.

• Achieve a speedy resolution to your enquiry due to real time responses.

• Receive IM messages instead of SMS’s improving accessibility.

• Ask for your clients benefit and or claim related enquiries.

• Chat to a person and not an automated system.