MyEskom Customer

The MyEskom Customer App offers Eskom customers selected self-service options.

This App provides Eskom customers with self-service capabilities such as account, billing and meter reading functionality. The MyEskom Customer App is created and officially endorsed by Eskom Holdings SOC Limited.

Eskom customers can:

- View their electricity account/s

- View the following for a selected account

• Account Balance

• Last Bill Details: Billing Date, Payments Received, Adjustments, Monthly Charges

• Account Details: Name, Postal Address, Email

• Premise Details: Premise Description, Premise ID, Service Point ID and Pole Number

• Bill Delivery Method

- Submit Meter Reading linked to your Account

- Submit Meter Reading Remarks in the event you are unable to read your meter

- Request an Update of your Customer Details

- Change Bill Delivery Method to E-mail

- Provides useful links to credit card payment providers

- Submit a Basic Query

Excluded:

1. Prepaid vending is not included. You cannot buy prepaid tokens via this App.

Note:

In order for you to register and use this App your cellphone number must be up to date on Eskom Systems. For customer service queries, please contact Eskom Customer Services CSOnline@eskom.co.za /0860037566.

This application requires an active internet connection.

All access and use of this application is subject to and governed by Eskom End User License Agreement, Terms and Conditions and Privacy Policy available at www.eskom.co.za