My Water

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The “My Water” mobile application gives you instant and secure access to your electronic customer account with your water supplier, offering an overview of your contract, water rate, invoices and water consumption.

In the application, you will find tabs for “My Account”, “Invoices and Meter Reading”, “Requests”, and “Change of Contact”, which will provide current information to you simply and quickly and enable you to address the following matters:

Report your water meter self-reading

See your invoices and payments

Find the current water rates

Change your contact information

Obtain regular information on water supply interruptions and planned water supply outages in the cities or communities of your interest

Monitor your water consumption

Register to receive invoices in electronic form

Make an appointment at the customer centre at your convenience

Send requests and monitor their progress status

You will receive a login (Account name) and password for accessing the “My Water” application by means of a registered letter based on your registration in the online customer account. When logging in to the application for the first time, please change the password provided to a new one.

By saving your access password on your smartphone, you acknowledge that the data in your customer account may be changed in the event of loss or theft of the device.

Should you have any suspicion of misuse of the password and/or its disclosure to a third party, you can change your password online or contact your customer centre.

The creation of a customer account is accessible to all customers of the Veolia Voda Group companies on their websites. The following companies are part of the Veolia Voda Group : 1. Sčv, Severočeské vodovody a kanalizace, Pražské vodovody a kanalizace, MORAVSKÁ VODÁRENSKÁ, VODÁRNA PLZEŇ, Středočeské vodárny, Královéhradecká provozní, Vodohospodářská společnost Sokolov, RAVOS and VODOSPOL.