DEKRA DSN Mobile Survey

App for mobile creation of incident reports

The loss adjusters DEKRA Claims Services GmbH are constantly on the move. One thing is always the same, no matter if they go to the location of the damage, visit claimant or appointments on site agree: movement. So they can go deal with their workload, the logical consequence is a mobile application out of the office.

The application "DEKRA DSN Mobile Survey" for the external loss adjusters service supports faster decision in settling claims by reporting yet on where the damage occurred. It offers the loss adjusters have direct access to the information they need to be processed with the captured data to the report and use the on-device camera to capture photos to make the claims process easier.

By using a higher reaction rate and thus a significant improvement in customer service for the insurer by rapid processing of claims on the spot in real time is possible. A rapid response to a claim for damages is imperative to increase customer satisfaction and to help insurance companies going to remain competitive.