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Handle the status of an Automatic Call Distributor (ACD) Agent.
Handle the status of an Automatic Call Distributor (ACD) Agent
Enable/Disable Agent
Call distribution
Call forwarding methods (managed, unmanaged)
Three-party call
Switching back and forth between calls
Recover calls from managed forwarding
Set callers On-hold
Recording
Call classifying
Etc.
What's New in the Latest Version 1.0.1
Last updated on Jul 15, 2016
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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Agent ACD
1.0.1 by Dialoga Group, LLC
Jul 15, 2016