iService

IService的是完整的解決方案基於領域的專業服務。

IService is the complete solution for field based service professionals. This software package makes it easy to track your customers, staff, and all their interactions.

Program Features

• Calls can be logged by Customers or Staff on any device from iPhone to PC

• Searchable Customer listing and the option to see the Service Contract type

• Searchable equipment listing for the customer including warranty expiry dates

• Searchable parts listing with sales prices

• Option to charge for the call and ability to print the invoice on site

• Full ticket history with customer feedback

• Option to tag photos to Calls

• Ability to open product catalogue on the device to check for repair details

• Full knowledge base with option for internal and external access

•

IService is based on the industry leading ticket system OSTicket.com. Using OSTicket we have added features and functions needed for services professionals to better serve your customers.

Hardware and Software for Mobile Workers