Apptivo Help Desk

Help Desk app manages all problems or issues that your customer incurs.

Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.

SLA – Service level agreement

Service level agreement is a service contract where the service is formally defined. You can define your own SLA’s by customizing help desk settings. SLA also allows you create events for the customer cases. This also helps employee to follow up customers with workflow rules.

New features:

Quick Create

Entering data in the creation page

Add Message Templates

Custom Views

Newsfeed (Related Activities)

Easy navigation to recent cases

Access Left panel views

Add SLA

Associate Help Desk with Other Records,

Capture cases from Email

Generate reports to keep track of records.

Help Desk

Create Help desk:

Help desk is used to organize and prioritize tickets from the customers and they are easy to create, customize and deploy.

Entering data in the creation page

Create cases when your customers are coming up their queries or enhancement request. Enter and explain the detail about the customers and cases.

Add Message Templates

Apptivo proffers the Email Templates to send one email to multiple customers. In make use of email template rather than having to type the same content every time a new customer signs up.

Custom View

This allows you to select the preferred fields for viewing cases information. You can customize the views by web.

News Feed

In Apptivo, News feed helps you to keep track of all changes done in the records as well as email send, notes added, et al.

Easy Navigation to Recent Case

Apptivo saves time to accessing the records by making a easy movement between records.

Add SLA

SLA is an agreement that defines the level of service that can be expected to the customer. You can create escalation criteria with the procedure. SLAs are applied automatically to tickets that match the defined parameters.

Capture Cases from Email

Apptivo enables you to handle all your incoming cases using email and you can assign, escalate and close easily.

Associate with Other Records

In this App, you can associate with other records such us add a new notes, tasks, Events, attachments, and documents. Here, you can view completed events, tasks, documents, attachments for the particular employee.