ASK PERA

Ask PERA is the official citizen facilitation application of the Punjab Enforcement & Regulatory Authority (PERA), Government of Punjab, Pakistan — providing citizens a direct, accessible digital platform to register complaints about PERA personnel conduct and get reliable information through a conversational chatbot.

Pehle Izzat, Phir Nifaz.

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COMPLAINT REGISTRATION

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Ask PERA allows citizens to report misconduct, unethical behaviour, disrespectful conduct, demand for illegal gratification, harassment, misuse of authority, or any inappropriate behaviour by PERA field staff during enforcement interactions.

After submission, citizens receive a unique tracking ID to monitor complaint status at any time. Complaints can be submitted anonymously where applicable, giving hesitant citizens a safe way to report misconduct. Supporting evidence such as photos, screenshots, or documents can be uploaded to assist in the review and resolution process.

For general complaints under PERA's regulatory mandate, citizens should use PERA's official complaint channels.

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INFORMATION CHATBOT

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Ask PERA includes a conversational chatbot that helps citizens understand PERA's mandate, public services, regulatory functions, procedures, and awareness material. Ask questions in natural language and receive clear, instant responses. Voice input is also supported via the microphone for users who prefer not to type.

The chatbot is for informational purposes only and is not a substitute for official legal or regulatory guidance. For formal matters, contact PERA through its official channels.

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KEY FEATURES

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Complaint Registration: Report conduct-related issues involving PERA personnel.

Complaint Tracking: Receive a tracking ID and monitor your complaint status.

Anonymous Complaints: Submit complaints anonymously where applicable.

Evidence Upload: Attach photos, screenshots, or documents as supporting material.

Conversational Chatbot: Ask questions about PERA and get instant responses.

Voice Input: Ask questions via microphone without typing.

Bilingual Support: Full support for English and Urdu.

Citizen-Friendly Design: Simple and easy to navigate for all users.

Completely Free: No charges for any feature.

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PRIVACY & DATA

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Ask PERA collects only the information required for complaint registration and processing. Submitted data is used solely for reviewing, verifying, and resolving complaints per PERA's official procedures. The microphone is accessed only when the user chooses voice input, and audio is never stored by the app.

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PERMISSIONS EXPLAINED

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Internet: Required to submit complaints, upload documents, track status, and receive chatbot responses.

Microphone: Optional. Used only for voice input. Audio is not stored.

Storage / Media Access: Required only when uploading evidence files.

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ABOUT PERA

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The Punjab Enforcement & Regulatory Authority is a Government of Punjab body established to strengthen regulatory enforcement, protect public welfare, improve compliance, and promote responsible enforcement across the province. PERA is committed to ensuring all enforcement is carried out with dignity, professionalism, and respect for citizens.

For feedback or further information, contact PERA through its official channels or visit the official PERA website.