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Ticket management process
This Application is for the entire staff & clients under Kommineni Group of Companies. It mainly focuses on the entire ticket management process from raising a ticket to resolving it.
Clients of Kommineni can raise a ticket for AMC computer accessories/peripherals which are either damaged/not working properly. Tickets shall be assigned automatically to the nearest Kommineni engineers who are available based on their location. Engineers shall address the ticket and they will resolve the issue, if engineer is not capable to solve the issue next level engineer is assigned to solve the same.
What's New in the Latest Version 1.3
Last updated on Aug 15, 2018
Iserv mobile app is now available for Regional heads & Call coordinators
All tickets option for Team lead,Project manager,Regional head
My tickets is now differentiated as processing & closed Tickets
Just type location,client,city names while raising ticket
Service engineer & Resident engineers can assign old tickets
Minor bug fixes
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Iserv
1.3 by Kommineni Infotech Pvt Ltd
Aug 15, 2018