Exact Field Service

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Provide your field service engineers mobile access to all relevant information they need combined in an intuitive app.

The Exact Field Service app makes it possible for service engineers to fully manage their service activities.

This app is part of the Exact Service Management solution.

With the Exact Field Service app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field.

Key features:

• Overview of planned service activities

• Navigation to service address to optimize travel time

• All information in hand for each service activity

• Register the actual hours spent and materials used

• Insight into detailed parts documentation leading to high first time fix rate and best possible service

• View configuration details

• View service history, repairs, warranties and more of the service configuration

• Link pictures to the service activity

• Have the customer sign off on service activities

• The service report including customer signature stored as PDF

• E-mail service slip directly to the customer

• The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.

Requirements:

• The Exact Field Service app is available as of Exact Synergy Enterprise Product Update 252 and Exact Globe Next Product Update 407.

• As a user you need to have a service engineer role.

• Android 4.0 or above.