ID Mobile Call Center Agent

ID Mobile enables agents to manage all call related activities

ID Mobile, ID-Cloud's mobile app which enables agents to manage all call related activities through their phone. It is a very powerful mobile application for call center which can be used on Android platforms. It’s secured via user authentication by OTP and no data is stored on agent’s mobile phone. Ideally suited for feet on street (field agents), work from home agents (WFH) to manage all sales or customer service functions.

It gives agents the complete contact center functionality in their hand.

- Supports android devices

- No need for laptops or desktops

- Easy to use user interface

- Comprehensive contact center functionality

- Complete CRM functionality

- No agent infra needed

- Low internet bandwidth required

- No data stored on device

- Multi- Channel support

- Supports all standard Dialer types

- Comprehensive inbound & outbound call management features

- Centralized secure call recording

- Real time remote agent monitoring

- Extensive agent productivity analysis