Helping Clients Succeed Cards

Helping salespeople hone their selling and client relationship skills

At FranklinCovey, we believe that sustained practice is key to turning what you’ve learned into performance excellence. The typical client interaction examples on these easy-to-use practice cards will prepare you to use the world-class sales skills we teach in our Helping Clients Succeed series. You can also create your own examples specific to your industry, products or solutions.

The Helping Clients Succed Salescards include role-based practice scenarios between client and salesperson that can be modified to best align with a salesperson's specific area of focus.

Who should use the Helping Clients Succed Salescards? Sales professionals who wish to:

• Win more often

• Increase margins

• Improve customer experiences

• Raise performance levels

• Create a client-focused sales mindset

• Move from "salesperson" to trusted business advisor in the eyes of their clients

• Overcome gatekeeper objections

• Understand the customer's REAL question

Each set includes the following components:

• Role-Playing Scenarios: A series of interactions between client and salesperson.

• Client Role instructions: When role-playing with a colleague, friend or family member (recommended), this section gives direction for playing the part of the client in specific practice scenarios.

• Salesperson instructions: Guidance for the salesperson role in practice scenarios.