EVOCALL 3

Remote video assistance to support via smartglasses, smartphone or tablet.

No matter if maintenance, service or production – EVOCALL enables live assistance whenever and wherever needed.

EVOCALL is part of EVOASSIST, a fully scalable digital assistance platform for professionals including branding, on-premise-installation, SSO, business process integration and much more.

Live video and audio streaming allows specialists to guide the work process and send image-based feedback directly to the mobile device. This allows them to provide location-independent support in real time. Furthermore, the entire support call can be recorded and later used for training sessions. The communication is completely end-to-end encrypted.

Based on a clean and intuitive user interface, the app allows simple and quick adoption and a smooth communication experience.

The range of use covers maintenance, malfunction repair, and service & shadow working through expert support.

Regardless of whether you use smartglasses, a computer or a smartphone – EVOCALL supports commercial devices and therefore does not require specialised or expensive hardware.

Improvements in Version 3:

- Completely reworked communication protocol

- Conference calls with 3+ participants

- Adding more participants to an ongoing call

- Improved video recording

- Group calls for support teams

- Calls in push mode with closed app

- Calendar invitations for planned calls (.ics)

- Improved and modernised user interface

- Register users via email invitation

- More flexible groups and rights management

- Support for multitenant users