KAPS VULCAN HELPDESK

Helps KAPS support staff identify manage and resolve site issues on real time.

KAPS Vulcan offers a web based help desk mobile application that is able to identify manage and resolve KAPS physical site issues on real time .

Brought to you by demand, KAPS Vulcan allows KAPS support staff to provide real time reports and gps locations while in the field. The application is a complementary of the online version the online application allows you flexibility to create new tickets, assign time, and close out tickets all in real time. It’s a little bit of support love in your pocket.

Features:

•Access and respond to all of your open tickets

•report on the issue in real time

•checks site coordinates and only submits when one is on site

•escalate issues to the admin for reassignment

•closes tickets automatically at 100 %