VCC Live Mobile App

VCC Live App enables call center agents to give customers support on-the-move.

Thank you for choosing VCC Live, the innovative cloud-based contact center solution.

VCC Live is a comprehensive cloud-based contact center platform that provides contact centers with tools and services they need in order to give customers high-quality support. Using VCC Live App, agents can give customers support on-the-move.

Please note that you need a VCC Live subscription to use this application.

FEATURES

Calls can be marked as business-related or personal calls.

Business-related inbound and outbound calls made, received and answered can be registered in the assigned project.

Agents can indicate the result of calls using dispositions.

Offline mode.

POTENTIAL AREAS​ OF USE​

Sales

Customer care

Support

Administration

USER GUIDE

https://vcc.live/help/vcc-live-app/about-this-user-guide/introduction-to-vcc-live-app