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MobileAgent is a solution that allows to handle skillset calls anytime/anywhere.
Mobile workplace for an agent. The client is able to handle incoming voice contacts with no access to PC and desk phone. Contact types supported: Voice over IP (SIP)
Agent features:
Login / Logout
Ready / Not Ready
Not Ready Reason Code
Answer / Release
Hold / Retrieve
Forward Call
Requirements:
Need to have Avaya Aura Offsite Agent setup configured and working.
What's New in the Latest Version 1.1.6
Last updated on Jul 5, 2016
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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MERA.MobileAgent
1.1.6 by MERA Mobile Solutions
Jul 5, 2016