iET Self Service (Old)

SelfService gives iET customers instant mobile access to their ITSM applications

“The latest version of the IT Service Management (ITSM) software from iET Solutions, a division of UNICOM® Global, comes with a new self-service mobile app that boosts productivity and enhances user experience.

The new app automatically adapts customers’ existing ITSM forms and processes to a mobile-friendly layout without requiring any customization - and is available for both Apple iOS and Android phones and tablet devices. The software introduces innovative productivity features to help mobile users work quickly and effectively while on the go.

A time-saving ‘shortcut’ system allows iET ITSM users to save common actions so they can be accessed directly from the home screen. Users can also save time and effort by setting up pre-populated templates for completing common tasks. For example, end users can quickly raise a ‘toner low’ incident from their mobile device while standing at a printer, and printer engineers can update the status of incidents (such as ‘toner replaced’) while on the move”